Shipping and Refund Policies
SHIPPING POLICY All food items - malt, sugar, hops, beer yeast, vinegar cultures, soda
extracts, grape concentrates and flavorings, and all cheesemaking ingredients
are non-taxable. REFUND POLICY All our supplies are guaranteed for one year. Yeast is perishable and
should be refrigerated on arrival (best used in 60 to 90 days). All refunds
will be provided as a credit to the credit card used at the time of purchase
upon receipt of the returned merchandise. No refunds are allowed on sales
of living organisms such as yeast and bacteria. Call us at 800-544-1867
if a return is necessary.
Tax is added to the taxable items at 8.5% for items shipped to California
addresses.
We have a flat rate of $6.00 for UPS packages shipping to California,
Nevada, Oregon and Washington. Some items are restricted.
We add the exact UPS or mail charges for all shipments outside the stated
western states as well as any order for items considered "oversize"
by the carrier such as the following items: Bulk sacks of grains or chemicals
in their original 50 or 55 lb. bags, Mosto Italiano Wine Kits, wine barrels
larger than 5 gallons, beer keg systems, caboys and cases of beer and
wine bottles. The shipping rate calculator on our shopping cart
page will help you determine whether your order qualifies for
flat rate shipping.
Alaska and Hawaii and orders from outside the USA will ship via the mail
service that is most appropriate, usually Priority Mail unless the items
are very heavy, where Parcel post is less expensive.
If you choose domestic mail instead of UPS, your charges will
be determined at the time of shipping.. You may also call 800
544 1867 or email us to get a rate quotation prior to placing an order.
Items too large for UPS or the mail will be palletized
for shipment via motor freight truck. We can get a freight quote ahead
of shipping, but we need you to supply your destination address, phone,
and your ability to accept a palletized shipment (such as requirements
for a lift gate, pallet jack, or fork lift).
