FREE SHIPPING POLICY
We are now providing free shipping on orders exceeding $59 shipped within the contiguous 48 states. Some items are restricted. Scroll down the page to review over 1,100 eligible items! Eligibility is also listed on the sales page for each item.
We add the exact UPS or mail charges for all shipments under $59, shipping outside the contiguous USA, as well as any order for items considered "oversize" by the carrier, or excluded by us from eligibility, such as the following items: Bulk sacks of grains or chemicals in their original 50 or 55 lb. bags, wine barrels larger than 5 gallons, beer keg systems, carboys and cases of beer and wine bottles. The shipping rate calculator on our shopping cart page will help you determine whether your order qualifies for free shipping.
Alaska and Hawaii and orders from outside the USA will ship via the mail service that is most appropriate, usually Priority Mail unless the items are very heavy, where Parcel post is less expensive.
Items too large for UPS or the mail will be palletized for shipment via motor freight truck. We can get a freight quote ahead of shipping, but we need you to supply your destination address, phone, and your ability to accept a palletized shipment (such as requirements for a lift gate, pallet jack, or fork lift). You may also call 707 544 2520 or email us to get a rate quotation prior to placing an order.
All food items - malt, sugar, hops, beer yeast, vinegar cultures, soda extracts, grape concentrates and flavorings, and all cheesemaking ingredients are non-taxable.
Tax is added to the taxable items at 8.5% for items shipped to California addresses.
All our supplies are guaranteed for one year. Request for refunds occurring more than 30 days after the date of purchase on non-defective goods may be granted as a store credit if the goods are returned in their original condition. Yeast is perishable and should be refrigerated on arrival (best used in 60 to 90 days). No refunds are allowed on sales of living organisms such as yeast and bacteria. Call us at 707-544-2520 if a return is necessary. All approved cash refunds will be provided as a credit to the credit card used at the time of purchase upon receipt of the returned merchandise.